Maple Grove's hotel roofsWhat does a hail inspection look like on a 120-room Maple Grove hotel?
It takes a drone, a ladder and a lot of chalk. At the Hilton Garden Inn in Maple Grove, a three-story hotel with a roof broken into dozens of gables and hips, our May 2019 inspection combined drone photos of every slope with hands-on checks: chalk-marked, measured hail hits on the shingles, and dents on the metal exhaust hoods and air-conditioning condenser fins.
The Hilton Garden Inn Minneapolis/Maple Grove opened in April 2003 as a three-story, roughly 120-room hotel near I-494, with a glass-walled pavilion lobby out front. From the parking lot the roof looks simple. From the air it's a long run of shingle slopes, gable ends, hips and valleys wrapped around courtyards and a flat-roofed pool and lobby section. Every one of those slopes faces a different direction, so hail that misses one side can hit the next.
That's why we don't guess from the ground on a building like this. Our crew walked the shingle slopes and chalk-circled individual hits with a tape in the photo for scale, marked test areas slope by slope, and checked the soft metals that tell the story fastest: round exhaust hoods and the fins on the rooftop condensers. The drone filled in what a ladder can't reach safely on a three-story wall.
Hotels add one more rule: guests are sleeping under the roof. We plan access, staging and photo days around the front desk, so the inspection doesn't take rooms out of service. Maple Grove's hotels, car washes and restaurants around Arbor Lakes all share that problem, and it's the same careful process whether the roof is 120 rooms or one family's house.